Payment Information

Why do you no longer accept PayPal?

Unfortunately we no longer accept PayPal payments and we’d like to explain a little about why we have dropped PayPal as a payment processor;

We have recently been receiving a number of fraudulent transactions via PayPal. The upshot of which is that PayPal do not run enough security checks on payments made. At the very least we expect that the CV2 (security number on the back of your card) number was checked. This is not the case and allows the criminally minded to simply use stolen credit card details.

The level of customer service from PayPal is quite simply appalling especially if something has gone wrong during the payment process. If we are unable to get in touch with the payment processor quickly we are not able to support you to the high level that we both expect.

We have taken this proactive stance against credit card fraud and are now utilising SagePay/Protx with the additional security measure of 3D Secure (if a customer has signed up to this service with their bank) which ensures your online security whilst shopping with us.

We're sure that you will agree that any improvements to your online card security is a welcome addition and the fact that online retailers are taking the threat of fraud seriously enough to spend time and money in protecting their customers can only be a good thing.

My Credit/Debit Card Transaction Failed. Will I Be Refunded?

STAGE 1 : Our payment processor, SagePay/Protx, verifies your address, security details (if you are a member of Verified by Visa or Mastercard Secure Code) and sufficient funds (in the amount of the purchase) with your credit card issuing bank in order to progress your order.

STAGE 2 : In response to this verification, your credit card issuer reserves these funds — directly in your account.

STAGE 3 : Please Note: at this stage, the funds have yet to leave your account, and will not leave your account unless the transaction is sucessfully verified automatically between your bank and SagePay/Protx. If this step is not completed, for whatever reason, the allotted funds will remain in your account. However, they will not be made available for your use for, typically, 4-5 days. Your bank will "freeze" the funds for this length of time in order to accommodate any potential delay in the completion of the transaction.

To clarify: your purchase was interrupted (because either your bank did not verify your information or the session timed out) between stages 2 and 3 listed above. Your funds have been set aside, but they remain in your account. Your credit card billing statement, either the online or paper form, may indicate that these funds have been used, BUT THEY HAVE NOT. Within 4-5 days, the attempted purchase should drop from your billing record, and these funds should return to your general pool of credit.

We have noted that many Spanish banks are not verifying their customer details which is resulting in failed transactions. If this is the case we urge you to contact your bank to determine why they are not performing these checks and passing the information back to SagePay/Protx.